Returns & Exchanges

At Milbury Model Company, we want you to be completely satisfied with your purchase. If your item is not quite right, you can return it to us within 30 days of receipt for a full refund or exchange.

1

Initiate Your Return

Contact our support team with your order number and reason for return to receive a Return Authorization Number.

2

Prepare the Package

Place the items in their original packaging, ensuring all parts and manuals are included and the box is securely sealed.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our workshop inspects the returned model, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing